SMARTREMOTEby MOS Systems
Features

One agent.
Every tool you need.

Monitoring, remote access, patching, automation, AI, helpdesk and billing share one agent, one dashboard and one bill.

Monitoring & alerts

Know about problems before your customers call

Every agent reports CPU, memory, disk, network and services every few seconds. Monitoring rules turn thresholds into alerts, and alerts into tickets.

  • Rules per company, device group or single device
  • Availability monitoring: offline devices raise an alert
  • Event log and Windows log collection
  • Notifications by email, Slack, Microsoft Teams or webhook
  • Push notifications on desktop and phone, for technicians and in the customer portal
  • Fleet map with the location of every device
  • Give devices your own names; the computer name stays visible
Remote access

A full remote desktop, right in the browser

No separate remote tool, no VPN. Take over the screen, or work quietly in the background without disturbing the user.

  • HD video up to 60 fps on Windows (hardware H.264)
  • Terminal: PowerShell, cmd or bash
  • Drag files onto the remote screen: they land on the user’s desktop
  • File manager, task manager and service control
  • Privacy screen and per-session consent prompt
  • Chat with the user during the session; on Windows they can answer
  • Wake-on-LAN, restart or shut down later with a message
  • Add the dashboard to the home screen of an iPhone, iPad or Android phone
Patch & software

Updates on schedule, not when someone remembers

Patch policies decide what is installed where and when. Software deployment puts the same applications on every new machine.

  • Windows updates by category, with approval or automatically
  • Maintenance windows and reboot rules per policy
  • Bulk updates across companies
  • Software deployment and software inventory
Scripting & automation

Do it once. Let it run everywhere.

Write a script once, have a colleague approve it, and run it on one device or a thousand. Automation profiles run maintenance on a schedule or when an alert fires.

  • Script library with versions and four-eyes approval
  • PowerShell, cmd, bash and Python; run as system or user
  • Bulk scripting with timeouts and results per device
  • Automation profiles and policies per company
  • Run on a schedule or when an alert fires, with a cooldown per device
  • Target companies, sites, device groups or operating systems
AI assistant

Ask the AI what is on the screen

During a remote session, ask about what you see. The AI explains the error, lists the steps and writes the PowerShell. In the helpdesk, it summarises tickets and drafts replies.

  • Screen assist in remote sessions
  • Ticket summaries and reply drafts
  • Claude or OpenAI, with your own key
  • Nothing is sent until you add your own AI key; screenshots are never stored
  • Each company is allowed first; passwords and personal data are filtered out before sending
Helpdesk & PSA

Tickets, time and invoices next to the device

A ticket shows the user's computer, its alerts and its history, one click away from a remote session. Time on the ticket ends up on the invoice.

  • Tickets from email, alerts and the customer portal
  • SLA policies with response and resolution times
  • Knowledge base for your team and your customers
  • Companies, sites, contracts, time tracking and billing
  • Connects to MOS Systems: MOS contacts become companies; devices, tickets, time and invoices go to MOS
Inventory & reports

Show customers the work they pay for

Hardware, software and licence inventory for every device, kept up to date by the agent. Reports turn it into something a customer understands.

  • Hardware, software and licence inventory
  • Compliance: BitLocker, antivirus, firewall, updates
  • Scheduled reports by email, as PDF or CSV
  • Audit log of every action, exportable
Everything included

All features at a glance

Which plan includes what: see pricing.

Monitoring

Live metricsCPU, memory, disk and network every few seconds
Alerts & rulesThresholds per company, group or device
AvailabilityOffline devices raise an alert
Event & log collectionWindows event logs in one place
Network discoveryFind printers, switches and unmanaged PCs
Network monitoringWatch routers, links and services
Device mapWhere every device is, on a map
NotificationsEmail, Slack, Teams or webhook
Push notificationsAlerts and tickets on desktop and phone

Remote access

Remote desktopUp to 60 fps, keyboard, mouse and clipboard
Remote terminalPowerShell, cmd or bash
File transferBrowse, upload and download files, or drop them onto the remote screen
Task managerSee and end processes
Service controlStart, stop, restart, change start type
Privacy screenBlacks out the monitor during a session
Session chatTalk to the user while you help
Consent promptUsers allow each session
Power & Wake-on-LANWake, restart or shut down later

Patching & software

Windows patchingUpdates by category, approved or automatic
Maintenance windowsPatch and reboot outside working hours
Patch policiesRules per company and device group
Software deploymentInstall applications on many devices
Hardware inventoryCPU, RAM, disks, serial numbers
Software & licencesWhat is installed and licensed where
Agent self-updateSigned agent updates from the dashboard

Automation & AI

Script libraryVersions with four-eyes approval
Bulk scriptingRun on hundreds of devices at once
Automation profilesOn a schedule or when an alert fires
PoliciesSettings that apply themselves
AI screen assistAsk the AI about the remote screen
AI ticket helpSummaries and reply drafts

Helpdesk & business

TicketsFrom email, alerts and the portal
SLA policiesResponse and resolution times
Knowledge baseAnswers for your team and customers
Customer portalCustomers follow their own tickets
Companies & sitesEvery customer kept separate
ContractsService agreements and prices
BillingTime and contracts to invoices
Status pageTell customers about incidents

Security & administration

SSO & passkeysEntra ID, Google, WebAuthn
Two-factorMandatory for all users if you like
Roles & permissionsDown to single actions
Password vaultAES-256-GCM, every reveal logged
Password managerWorkers save and autofill their own logins, encrypted end-to-end
Audit logWho did what, where and when
Reports & complianceScheduled reports as PDF or CSV
BackupsEncrypted, copied off-site to S3 or SFTP
Five languagesDashboard, agent and emails
Phone & tablet appInstall the dashboard on iPhone, iPad and Android
API & integrationsREST API, webhooks, chat tools
Platforms

Supported systems

Windows

Windows 10, 11 and Windows Server. Full feature set, signed MSI installer, silent rollout with Intune or GPO.

macOS Beta

Monitoring, remote screen, terminal, files and scripts. Installs with one command as a launchd service.

Linux Beta

Monitoring, terminal, files, services and scripts as a systemd service.

Pay per technician. Manage as many devices as you like.

Try every feature free for 7 days. No credit card, no sales call unless you want one.

Start a free trial See pricing